Return Policy
Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled. Custom, special order, or less than perfect products are excluded from our extended return policy.Extended Holiday Returns Information
EXTENDED HOLIDAY RETURNS INFORMATION
For the 2023 holiday season, most of the items ordered and shipped between November 15, 2023 and December 31, 2023 can be returned until January 31, 2024. Some Exclusions apply. Custom, special order, or less than perfect products are excluded from our extended return policy.
EXCLUSIONS - CLEARANCE, SPECIAL ORDER, CUSTOM PRODUCTS, AND LESS THAN PERFECT ARE EXCLUDED FROM RETURNS
Return Restrictions
Due to the current COVID-19 Pandemic, all items considered PPE will only be accepted and refunded if the package is unopened and unused. These items include: Disposable Protective Clothing, Disposable Gloves, Goggles, Safety Glasses, Disposable Face Masks, and Face Shields.
Safetygirl.com is totally committed to customer satisfaction. Please visit our Online Returns Center to process your return or call 877-236-7730, Monday-Friday 8AM-5PM EST; Closed Saturday-Sunday.
IMPORTANT NOTICE CONCERNING REFUNDS:
As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank.
Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.
We DO NOT refund shipping or freight charges on any orders or returns.
GENERAL RETURN POLICY
Clothing, Clothing Accessories, Safety Products and all other products qualify for free exchange or replacement within 30 days from the date your order ships. Please visit our Online Returns Center to process your return. Product must not show any evidence of wear and must be returned with all of its original tags. Product showing any sign of wear or alteration (e.g. dirty or washed) will be returned to the customer and no refund will be issued. Returns other than for exchange or replacement will be assessed a fee of $8.49 which will be deducted from your refund. This return policy applies to domestic orders only.
We do not accept returns or exchanges for the above-mentioned products after 30 days from the date your order ships.
We do not refund freight or shipping costs on returned items or orders.
When you return products that were shipped to you for free, you get a full refund minus the original outbound shipping costs. Orders not eligible for free shipping will receive a refund for the amount of the returned product only
**Orders shipped outside of the United States are not eligible for return.
**Clearance items are NOT eligible for return.
RETURN POLICY FOR:
BOOTS and SHOES
We offer FREE returns, exchanges, and replacements on all boots and shoes within 30 days of the date your first order ships. Please visit our Online Returns Center to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, unused and in its original packaging, it will be returned to the customer and no refund will be issued. Customers are limited to 2 (two) returns, exchanges or replacements per original order. Return, exchange or replacement requests in excess of two per original order will be refused by our receiving department.
Please return the footwear box in the condition you received it. Do not use the footwear box itself for shipping. Please place the footwear box inside another box. If the footwear box is not included in your return shipment, is damaged, taped or otherwise unusable for resale, we reserve the right to deduct $8.49 from your refund to replace the box. This return policy applies to domestic orders only.
Within 31 to 60 days we will gladly accept an exchange for your boots or shoes, but you are responsible for the cost of shipping the return back to us. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, unused and in its original packaging, it will be subjected to a 15% re-stocking fee, which will be deducted from your refund. Shipping charges are NOT refundable. We do not accept exchanges for boots or shoes after 60 days.
CUSTOM and PERSONALIZED PRODUCTS
Custom and Personalized Products do not qualify for free returns or exchanges. Please contact our Customer Service Department at 877-236-7730 or email us at customerservice@onlinestores.com to assist you.
CLEARANCE ITEMS
Clearance items are not eligible for returns. Please contact our Customer Service Department at 877-236-7730 or email us at customerservice@onlinestores.com to assist you.
RETURN PACKAGING
We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.
EXCEPTIONS
Some products do not qualify for a pre-paid return label because of their value. Please feel free to contact our customer service department at 877-236-7730 or email us at customerservice@onlinestores.com and we will be happy to assist you.
UNDELIVERABLE and REFUSED PACKAGES:
If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.
